Scammed by the trade-in program

I saw the previous posts regarding the trade-in bait-and-switch scam that Verizon is currently promoting but still ignored them thinking my perfect condition phone (in a heavy case the entire time, no scratches) would be an exception. It wasn’t.

My iPhone 8 was originally appraised for $850 credit as part of an iPhone 11 Pro promotion they were running. The final trade-in value was $64.

I thought this was illegal?

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