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Dell confirmed that charging points with a few of the firm’s new XPS 17 9700 laptops, in addition to a few of its Precision 5750 company laptops, have been recognized and glued.

The issue got here to mild when Dell XPS 17 9700 evaluation models examined by (which first reported it) and PCWorld exhibited the unusual conduct of discharging their battery whereas plugged in, if the laptop computer was below heavy load. To assist diagnose the difficulty, PCWorld despatched its evaluation unit and charger again to Dell for evaluation.

Dell confirmed what had been noticed, and mentioned it was resolving the matter: 

“Dell has recognized a difficulty on a restricted amount of XPS 17 9700 laptops and Precision 5750 cell workstations the place customers might discover their battery depleting at a better than anticipated charge below sustained heavy workloads and whereas linked to AC energy,” a Dell spokesman mentioned. “Dell has rectified the conduct, and present orders for the merchandise are unaffected. Dell will contact clients with doubtlessly affected techniques for decision. Clients may additionally contact Dell Technical Help for help.” 

xps17 xps power brick IDG

PCWorld replicated a reported situation with the XPS 17 9700, the place it discharged the battery below heavy load when the laptop computer was plugged in.

What we don’t know, clearly, is what the repair is but, and whether or not it required or firmware. We will say that a latest firmware replace to the XPS 15 9500, which by no means had the XPS 17 9700’s situation, did seem to replace the laptop computer’s USB Energy Supply circuit. The replace affected each the “Principal USB PD Controller 2” and “Principal USB PD Controller 1.”

dell firmware update Gordon Mah Ung

The Dell XPS 15 9500 has by no means exhibited discharge points, however a latest replace to the XPS 15 9500 up to date the USB PD charging circuit. It’s not recognized if that’s a part of Dell’s repair for the XPS 17 9700. 

Studying between the strains, nonetheless, the repair is probably going not so simple as firmware. Dell wouldn’t have to succeed in out to impacted clients only for that, so it’s fully attainable the reply is hardware-related. We’ll replace our story as we get extra info.

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